Welcome to the Frequently Asked Questions (FAQ) center of strydashop.com (hereinafter referred to as “we” or “this website”)!
Shopping Related
Q1: How do I place an order?
A1: Browse our products, select your preferred style and size, add them to your shopping cart, click checkout, and fill in your shipping and payment information to complete your order.
Q2: Can I modify or cancel my order?
A2: Once an order is submitted, we will process it as soon as possible. If you need to modify or cancel your order, please contact customer service within 24 hours of placing your order, and we will do our best to assist you.
Payment and Security
Q3: What payment methods are accepted?
A3: We accept major credit cards (Visa, MasterCard, American Express), etc.
Q4: Is my payment information secure?
A4: We use secure encryption technology to protect your payment information and ensure transaction security.
Shipping and Logistics
Q5: How long does it take to receive an order within the US?
A5: Orders are generally shipped within 1-5 business days, with an estimated delivery time of 3-10 business days (depending on the shipping address).
Q6: Do you offer international shipping?
A6: Currently, we mainly ship within the United States. For international shipping, please contact customer service for details.
Q7: How can I track my order?
A7: After your order is shipped, we will send you a tracking number via email, and you can check the shipping status at any time.
Sizing and Products
Q8: How do I choose the right size?
A8: Size information is available on each product page. If you are between two sizes, we recommend choosing the larger size for comfort.
Q9: What are the clothing materials? Are they suitable for sports?
A9: Our products are made of high-performance breathable fabrics with elasticity, durability, and moisture-wicking properties, suitable for yoga, running, fitness, and everyday sports wear.
Returns and After-Sales Service
Q10: How do I request a return or exchange?
A10: Please contact customer service within 14 days of receiving your goods to request a return or exchange. The goods must be unused, in their original packaging, and with the invoice. Please refer to our return policy page for detailed procedures.
Q11: How long does a refund take? A11: Refunds will be processed within 5-10 business days of us receiving the returned item, and the funds will be returned to the original payment method.