At strydashop.com, we want you to be completely satisfied with your sportswear purchase. If you need to return or exchange an item due to size, style, or quality issues, please carefully read the following policy.
- Return and Exchange Request Timeframe
You can request a return or exchange within 14 days of receiving your order.
Orders older than 14 days will not be eligible for returns or exchanges. - Return and Exchange Conditions
To ensure a smooth return or exchange process, the item must meet the following conditions:
Unused, unwashed, and in its original condition;
With all original tags, packaging, and accompanying gifts intact;
Provide a valid order number or invoice. - How to Request a Return or Exchange
Contact our customer service team:
Provide your order number, product name, and reason for return or exchange.
After confirmation by customer service, we will provide the return address and relevant instructions. - Refund Process
Once we receive the returned item and verify its condition, we will process the refund within 5-10 business days.
The refund will be returned to the original payment method.
Note: Some payment methods may experience delays due to bank processing times. - Exchange Process
For exchanges, you must first return the original item, and we will ship the replacement item after confirmation.
If the replacement item has a different price, the difference will be settled through the original payment method. - Shipping Costs
For returns or exchanges due to quality issues or incorrect items shipped, we will cover the shipping costs.
For returns or exchanges due to size selection or personal reasons, the buyer is responsible for the shipping costs. - Special Notes
Gift cards, discounted items, and some promotional items may not be eligible for returns or exchanges.
If the item is damaged during shipping, please contact customer service within 7 days of receipt, and we will assist with claims or replacements. - Contact Information
If you have any questions about returns or exchanges, please feel free to contact us:
Email: lindsaymessina@strydashop.com
Phone: +1 (747) 688-7559
Address: 3760 Lake Lynn Drive Gretna LA 70056-0000